WaveConnect Enterprise

Wavecom Solutions has teamed with Alcatel-Lucent to deliver WaveConnect Enterprise, our Unified Communications (UC) suite that provides you an end-to-end business-enabling solution. Take control of your communications like never before with WaveConnect Enterprise. 

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WaveConnect Enterprise provides a single source for voice, enterprise IM, mobility, video, and web conferencing.  It lets your workforce seamlessly and efficiently engage each other, making their interactions less disruptive and more productive than ever before.

Simply, WaveConnect Enterprise will provide your business a competitive advantage in today’s age of information fragmentation.  The ability to engage collaborative conversations across your business with your customers, partners, and vendors is available to you in unprecedented ways. Best of all, WaveConnect Enterprise scales easily to meet the growing needs of your business. Tell us how you would like to communicate with your customers, your colleagues, and others in your professional community, and we’ll take care of the rest.

WaveConnect Enterprise by Wavecom Solutions: We make communications technology simple for you. 

Overview

WaveConnect Enterprise presents a unique product that will make your business more agile through:

Ease of Use

WaveConnect Enterprise enables you to use a single number to send and receive calls, regardless of your device. Having one ubiquitous solution across your organization to support call centers, inter-office phones, sales people, and more, saves the headaches of systems integration work, while presenting a single, clean interface to manage your enterprise communication services. 

Process Automation

The age of communications-enabled business processes is here.  Access to the precise information, knowledge and expertise that you need at the exact time you need it regardless of the source is made simple by WaveConnect Enterprise. 

Whether on the Internet, on your enterprise information system, or in the form of an internal or external expert, automating access to information and collaborative problem solving through automation using WaveConnect Enterprise leads to unprecedented productivity.  

Flexibility

Not only does WaveConnect Enterprise offer flexible communications solutions, it also provides flexible procurement and deployment options.  On one hand, you may elect to own the equipment, either through a purchase or a lease-to-own model. On the other hand, you may choose a 100% hosted service, without having to own any equipment. 

Regardless of which approach you take, you can choose to install the equipment on your site, or in one of Wavecom Solutions’s carrier-grade facilities, each with survivability options that we tailor to your specific needs.

Cost

Transitioning from older, end-of-life phone systems to the power of WaveConnect Enterprise often lowers your total cost of ownership while greatly expanding your collaboration abilities and your productivity.  By combining voice and data and by integrating all of your sites, there often is a reduction in overall connectivity costs.  The costs of maintenance and updating or upgrading shared applications across an entire business enterprise are some other ways the total costs of ownership may be lowered for most customers.

What Wavecom Solutions Can Do For You

Wavecom Solution's highly skilled engineers, and our Alcatel-Lucent certified engineers and technicians can help you optimize your UC suite, as well as incorporate additional leading-edge technologies into your solution.  To complement our standard UC suite, we also offer:

• OmniTouch CC standard edition and premium contact centers
• Network management and enhanced business security
• 4760 management network (or stand-alone)
• Wireless Mobility Converged: A highly scalable and comprehensive set of mobile and wireless WLAN/LAN solutions

Quick Navigation Links:

• Example Uses
• Features in Brief
• Technical Specifications

Example Uses

There are literally hundreds of applications and even more ways to use these powerful tools.  With WaveConnect Enterprise you can:

•  Seamlessly transfer a conference call as you move between your mobile and desk phone.
•  Receive your voicemails as e-mail.
•  Reply to a phone call on your desk or mobile phone with an IM.
•  Seamlessly convert a telephone call into a video conference, and then add additional people on the fly.
•  Conduct web conferences, and share a real white board between participants.
•  Screen your calls based on time of day, location, or caller ID.
•  Use a single number ubiquitously to send and receive calls, regardless of your device.
•  Associate photos with phone numbers in your contact list through integrated Active Directory support.
•  Scale easily from less than 100 up to 1000 users on the same solution.
•  Access corporate telephony from your mobile phone.
•  Use the same solution across your organization to support call centers, inter-office phones, and sales people.

WaveConnect Enterprise Features in Brief

Flexible Telephony
•  Scale up to 1000 users
•  Extended call logs and telephony presence
•  Softphone support capabilities
•  Simultaneous support for any combination of IP, SIP, VoWLAN, TDM and DECT technologies

Unified Communication
•  Full integration of voice, video and data services with web conferencing and dial-by-name capabilities through a single, intuitive user interface
•  Presence and embedded instant message capabilities
•  Interactive smart-board capabilities
•  Multi-site High Definition video conferencing

Unified Messaging
•  Access to voice mail from common e-mail clients, including Microsoft Outlook / Exchange and IBM Lotus Notes / Domino
•  Record online capabilities for content sensitive calls
•  Personalize each voice mailbox

Mobility
•  Corporate telephony features accessed from your mobile phone
•  Use a single number for mobile and fixed phones
•  Simultaneous ring of mobile and fixed phones
•  Home and remote office access with full corporate telephony, presence and collaboration capabilities

Contact Center
•  Contact center solution for up to 50 agents, plus team leaders and supervisors
•  Automated call distribution with customizable greetings, voice guides and directory access
•  PC-agent softphones and connections to external customer relations management systems
•  Call queuing and voice guides
•  Call center reporting and statistics by agent

Enhanced Reporting
•  Detailed call reporting, accounting and user management
•  Self management through remote Web phone programming

Extended Directory Management
•  Associate photos to your contact management by phone number and geographical location
•  Integration with Active Directory servers

Integrated Fax Server
•  Support for up to four simultaneous fax ports

Flexibility with 3rd party Application Integration
•  Web services through XLM APIs or Computer-Supported Telephony Applications (CSTA)

Technical Specifications

To talk about or sign up for WaveConnect Enterprise, please