Announcement for 2017/03/28
Effective March 31, 2017, Wavecom's Online Billing site will no longer be available. Payments may be made by check to Hawaiian Telcom, PO Box 30770, Honolulu, HI 96820-0770.
Announcement for 2016/09/13
REMINDER: To view and pay your bills online, both Residential & Business customers should visit Hawaiian Telcom Online Billing.
Announcement for 2016/04/07
NOTICE: Effective immediately, please submit all inquiries to the following contacts below:
If you are a carrier seeking to port a phone number, please send your port requests to wavecomportouts@hawaiiantel.com.
If you need to contact Techincal Support please call 791-3000 option #1 or email us at SOC_TECHS@hawaiiantel.com.
For billing inquiries and orders, please email wc-orders@hawaiiantel.com, or call 791-3000 option #2.
Announcement for 2015/09/15
Effective September 30, 2015, we will be closing the Wavecom Solutions, P.O. Box 135014, Honolulu, HI 96801 mailing address.
After this date, please use the following addresses;
For payments: Hawaiian Telcom, P.O. Box 30770, Honolulu, HI 96820-0770
For other correspondence: Hawaiian Telcom, 1177 Bishop St Honolulu, HI 96813
Announcement for 2012/12/31
We’re excited to announce that on December 31, 2012, the Hawaii Public Utilities Commission (PUC) granted the final regulatory approval to transfer ownership of Wavecom Solutions’ competitive local exchange carrier (CLEC) business to Hawaiian Telcom, Inc. We’re now working together to combine the strengths of both companies, including our networks, our products and our people, to provide the best service at the best price, with reliability unmatched in our industry. The end result will be a unified company better positioned to deliver next generation, end-to-end solutions for customers throughout Hawaii today and into the future.
The integration will take place over a defined timeframe and will require detailed technical planning and coordination. At present and throughout this initial phase, Wavecom Solutions customers should continue to contact their existing Wavecom representatives for sales, support and billing information.
Our commitment remains the same to all our customers: To maintain a continued focus on delivering a superior customer experience, 24-hours a day, seven days a week, with the innovation, enthusiasm, and dedication you’ve come to count on.
We’ll continue to post updates here on our website, or you can call Wavecom at 808-791-3000 with any questions.
Mahalo for your continued support. We look forward to serving you!